At madrid88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your information.
Our approach to privacy is built on six principles we never compromise on.
All communications between your browser and madrid88's servers are protected with SSL 256-bit encryption — the same security technology used by Maybank2u and CIMB Clicks. Your data never travels in the open across the internet.
Madrid88 gives you full control over your personal data. You have the right to access, correct, transfer, or request deletion of your data at any time by contacting our support team.
Madrid88 has never sold and will never sell members' personal data to any third party. Your information is used solely for the purposes outlined in this Privacy Policy — nothing more.
The madrid88 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and ensure our practices remain up to date with any changes in the law.
Madrid88 retains your personal data only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed will be securely deleted using established procedures.
Madrid88's security systems and data protection measures are regularly audited by qualified, independent third parties — ensuring our security standards consistently meet or exceed current industry requirements.
This Privacy Policy ("Policy") sets out in detail how madrid88 ("we", "platform", "company") collects, uses, stores, protects, and discloses your personal information when you use the madrid88 online betting platform, whether via our website or mobile application.
By registering an account or using any madrid88 service, you agree to the terms of this Privacy Policy. If you do not agree with how we handle your data as described in this Policy, please discontinue use of the madrid88 platform and contact us for assistance with account closure and data deletion.
This Policy applies to all users of the madrid88 platform, including registered members, website visitors, and any individuals who interact with our services. It is written in Malay as madrid88's official language and is designed specifically for users in Malaysia.
Policy Updates: Madrid88 reserves the right to update or modify this Privacy Policy at any time. Members will be notified of any material changes via email or an in-platform notice. The date of the latest update is always displayed at the top of this document. Continued use of the madrid88 platform after any changes take effect constitutes your acceptance of the updated Policy.
Madrid88 collects several categories of information from you to enable us to provide a complete, secure service that meets legal requirements. The following outlines the categories of information we collect:
A. Information You Provide Directly
B. Automatically Collected Information
Data Minimisation Principle: madrid88 only collects data that is strictly necessary for the stated purposes. We do not gather excessive or irrelevant information beyond what is needed to operate the platform. If you have questions about why certain information is required, contact us at support@madrid88.xyz.
Madrid88 uses your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email address, phone number, password | Contract fulfilment |
| Processing deposits and withdrawals | Payment details, transaction records | Contract fulfilment |
| Identity verification (KYC) | MyKad/passport, date of birth | Legal obligations |
| Fraud prevention and anti-money laundering | All relevant data categories | Legal obligations |
| Customer support | Communication records, account details | Contract fulfilment |
| Marketing communications (with consent) | Name, email address, phone number | Consent |
| Platform improvements and analytics | Anonymous usage data | Legitimate interests |
| Responsible gambling | Gaming activity data, limit records | Legitimate interests + compliance |
Madrid88 will not use your data for fully automated decision-making that significantly affects your rights without human intervention. If you receive any decision you believe is unfair, you have the right to request a review by our team.
Madrid88 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, there are limited circumstances in which madrid88 may need to share your information with certain parties:
In all instances of data sharing described above, madrid88 ensures that only the minimum necessary information is disclosed, and that all recipients adhere to data protection standards equal to or higher than our own.
Cross-Border Data Transfers: In certain circumstances, your data may be processed outside Malaysia — for example, by international game software providers. In such cases, madrid88 ensures that data protection equivalent to Malaysian standards is maintained through binding data processing agreements.
Madrid88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, loss, or destruction:
While madrid88 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every cyber threat. You also play an important role in keeping your account secure — use a strong password, do not share your login credentials, and report any suspicious activity to us promptly.
Madrid88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect your experience on the madrid88 platform. Refer to your browser's help guide for instructions on managing cookies.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and madrid88's Privacy Policy, you have the following rights regarding your personal data:
Gambling can be addictive. Only bet with money you can afford to lose. The madrid88 platform is for entertainment purposes only. 18+ only.
Under Malaysia's PDPA 2010, you have full rights over your personal data held by madrid88.
You have the right to request a copy of all personal data madrid88 holds about you. We will provide this information in a readable format within 14 calendar days of receiving your request.
If you find that your personal data held by madrid88 is inaccurate, outdated, or incomplete, you have the right to request a correction. You can update certain information directly through your account settings.
You may request the deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent — subject to any record-keeping obligations required by law.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
Under certain circumstances, you have the right to receive your personal data in a structured, machine-readable format, and to transfer that data to another data controller without hindrance from madrid88.
You may request a restriction on the processing of your data under certain circumstances — for example, while we verify the accuracy of data you have disputed, or while we assess an objection you have raised.
To exercise any of the above rights, contact the madrid88 privacy team at support@madrid88.xyz by clearly stating your request. We will verify your identity before processing it.
Madrid88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are general data retention guidelines at madrid88:
Once the relevant retention period has elapsed, data will be securely deleted or anonymised in accordance with industry-standard procedures. Anonymised data can no longer be linked to any specific individual and may be used for analytical purposes without time restrictions.
Madrid88 takes every privacy-related enquiry, request, and complaint seriously. If you have any concerns about how we handle your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact us:
Madrid88 is committed to responding to all privacy-related enquiries within 3 to 5 business days. For more complex requests such as full data access or account deletion, the process may take up to 14 calendar days.
If you have contacted madrid88 and remain unsatisfied with how your privacy complaint was handled, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority under the Personal Data Protection Act 2010.
Request Security: To protect your privacy, madrid88 may need to verify your identity before processing any data-related requests. This ensures your data is not released to the wrong person. The verification process is there for your own protection.
The madrid88 platform operates to rigorous security and data protection standards for every Malaysian member.
Answers to the most frequently asked questions about privacy and data protection at madrid88.